FAQs

How can I find out more about ways to take action?

To find out more more about ways to take action, please visit our platform websites below:

Donate a Photo
Take a photo, make an impact. For every photo you share through the Donate a Photo app, Johnson & Johnson gives US$1 to a cause you care about.

Wisdom by Kids
A magical way to turn your kid’s words into art you can share. And help kids everywhere grow up healthy.

CaringCrowd®
Caring is where change begins. The crowdfunding platform for global public health.

Discover Nursing
Nurses are the unsung heroes of healthcare. Every day, their creativity, innovation, and healing touch change patients’ lives—and the world. Johnson & Johnson is proud to advocate for this dynamic profession.

How can I find out more about Johnson & Johnson?

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.

Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

For more information, please visit jnj.com
Privacy Policy

Johnson & Johnson Services, Inc. cares about your privacy and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the website or application (hereinafter the “Service”) operated and controlled by us from which you are accessing this Privacy Policy. By providing personal information to us or by using the Service, you acknowledge that you have read and understand this Privacy Policy.

USE BY MINORS
The Service is not directed to individuals under the age of 13 and we request that these individuals not provide personal information through the Service.If your child has submitted Personal Information and you would like to request that such Personal Information be removed, please contact us as explained below under Contacting Us.

INFORMATION COLLECTION
We may ask you to submit personal information in order for you to benefit from certain features (such as newsletter subscriptions, tips/pointers, or order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed what information is required and what information is optional.

We may combine the information you submit with other information we have collected from you, whether on‑ or offline, including, for example, your purchase history. We may also combine it with information we receive about you from the following other sources: Johnson & Johnson Operating Companies, publicly available information sources (including information from your publicly available social media profiles), and other third parties.

If you submit any personal information relating to another individual to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

SENSITIVE INFORMATION
Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, health, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data for the purpose of uniquely identifying an individual) on or through the Service or otherwise to us.

AUTOMATIC INFORMATION COLLECTION AND USE
We and our service providers may collect certain information automatically as you navigate around the Service. Please read the Cookie Policy for detailed information about the cookies and other tracking technologies used on the Service. The Cookie Policy includes information on how you may disable these technologies. If you do not disable them and continue to use our Service, we will infer your consent to their use.

We and our service providers may also automatically collect and use information in the following ways:
Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Service through a mobile device. We use this information to ensure that the Service functions properly.

IP address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever a user visits the Service, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating Service usage levels, diagnosing server problems, and administering the Service. We may also derive your approximate location from your IP address.

Device Information: We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Service.

HOW WE USE AND DISCLOSE INFORMATION
We use and disclose information you provide to us as described to you at the point of collection. Please see the section entitled “Choices and Access,” below, to learn how you may opt out of certain of our uses and disclosures.

Where required by applicable law, we will obtain your consent to our use of your personal information at the point of information collection. We may also use information from or about you as necessary to perform a contract, to comply with a legal obligation (for example, due to our pharmacovigilance obligations), or for our legitimate business interests. We may also rely on other legal bases, specifically for:

Providing the functionality of the Service and fulfilling your requests.

o to provide the functionality of the Service to you and providing you with related customer service;

o to respond to your inquiries and fulfill your requests, such as to send you documents you request or e‑mail alerts;

o to send you important information regarding our relationship with you or regarding the Service, changes to our terms, conditions, and policies and/or other administrative information.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

Accomplishing our business purposes.

o for data analysis, for example, to improve the efficiency of the Service;

o for audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements;

o for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;

o for developing new products and services;

o for enhancing, improving or modifying our website or products and services;

o for identifying Service usage trends, for example, understanding which parts of our Service are of most interest to users; and

o for determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.

We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

Analysis of Personal Information to provide personalized services.

o to better understand you, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests;

o to better understand your preferences so that we can deliver content via the Service that we believe will be relevant and interesting to you.

We will provide personalized services either with your consent or because we have a legitimate interest.
We also disclose information collected through the Service:
· to our affiliates for the purposes described in this Privacy Policy. A list of our affiliates is available at http://www.investor.jnj.com/governance/sec‑filings.cfm (click on the link for Form 10K, Exhibit 21, under “SEC Filings”). Johnson & Johnson Services, Inc.is the party responsible for the management of the jointly‑used Personal Information;
to our third party partners with whom we offer a co‑branded or co‑marketed promotion;to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e‑mail and direct mail delivery services, auditing, and other services, in order to enable them to provide services; and as permitted by applicable law, to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
In addition, we may use and disclose your information as we believe to be necessary or appropriate: (a) to comply with legal process or applicable law, which may include laws outside your country of residence; (b) as permitted by applicable law to respond to requests from public and government authorities, which may include authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. We may also use and disclose your information in other ways, after obtaining your consent to do so.

We may use and disclose information we collect automatically as described above, under “Automatic Information Collection and Use.”

In addition, where allowed by applicable law, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is identifiable (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.

CHOICES AND ACCESS
Your choices regarding our use and disclosure of your personal information
We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt out from:

Receiving marketing communications from us: If you no longer want to receive marketing communications from us on a going‑forward basis, you may opt out of receiving them by contacting us via email ( tochangetogether@its.jnj.com ). In your request to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent. For example, if you no longer wish to receive marketing e‑mails or direct mail from us, tell us that, and provide your name and e‑mail or postal address. You may also opt out of receiving marketing communications from us by visiting the Service to update your online profile. In addition, you may opt out of receiving marketing e‑mails from us by following the unsubscribe instructions provided in any such message.

Receiving reminders from us: If you no longer want to receive medical reminders from us on a going‑forward basis, you may opt out of receiving them by contacting us via email ( tochangetogether@its.jnj.com ). In your response to us, please provide your name and the e‑mail address or phone number at which you receive reminders from us.

Our sharing of your personal information with affiliates and third‑party partners: If you previously opted in to receiving marketing communications from our affiliates or third party partners, you may opt out of our sharing of your personal information with those parties for their direct marketing purposes on a going‑forward basis by contacting us via email ( tochangehealthtogether@its.jnj.com ). In your communication to us, please state that we should no longer share your personal information with our affiliates and/or third‑party partners for their marketing purposes, and include your name and e‑mail address.

We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out as described above, we will not be able to remove your personal information from the databases of our affiliates with which we have already shared your information (i.e., as of the date that we implement your opt‑out request). Please also note that if you opt out of receiving marketing‑related messages from us, we may still send you important transactional and administrative messages, from which you cannot opt out.

How you can access, change, or delete your personal information
If you would like to review, correct, update, restrict, or delete your personal information, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us via email ( tochangetogether@its.jnj.com ). We will respond to your request as soon as reasonably practicable and no later than one month after receipt.If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.You may also visit the Service to update your online profile.

CROSS‑BORDER TRANSFER
Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our Service or by providing consent to us (where required by law), your information may be transferred to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your country. Appropriate contractual and other measures are in place to protect personal information when it is transferred to our affiliates or third parties in other countries.

Some non-European Economic Area (EEA) countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here https://ec.europa.eu/info/law/law-topic/data-protection_en For transfers from the EEA to countries not considered adequate by the European Commission, we have ensured that adequate measures are in place, including by ensuring that the recipient is bound by [EU Standard Contractual Clauses, EU-US Privacy Shield Certification, or an EU-approved code of conduct or certification], to protect your Personal Information. You may obtain a copy of these measures by contacting our data protection officer in accordance with the “Contacting Us” section below.

SECURITY
We seek to use reasonable organizational, technical, and administrative measures designed to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.

RETENTION PERIOD
We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Service to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
For example, if we collect your personal information for marketing analytics purposes, we will store it for a period of one year, with a starting point of retention period, e.g., receipt of the request, closing of the contest, receipt of the complaint.

Please note, however, that this is not an exhaustive list of retention periods. Your personal information may be stored for a longer period using the criteria set forth in the first paragraph of this section, especially points (ii) and (iii).

THIRD PARTY SITES AND SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or online service (including, without limitation, any application) that is available through this Service or to which this Service contains a link. The availability of, or inclusion of a link to, any such site or property on the Service does not imply endorsement of it by us or by our affiliates.

CONTACTING US
Johnson & Johnson Services, Inc., located at One Johnson & Johnson Plaza
New Brunswick, New Jersey 08933, (732) 524-0400, is the company responsible for collection, use, and disclosure of personal information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us via email ( tochangetogether@its.jnj.com ).

You may also contact our data protection officer responsible for your country or region, if applicable, at emeaprivacy@its.jnj.com.

LODGING A COMPLAINT WITH A REGULATOR
You may lodge a complaint with a supervisory authority competent for your country or region. Please click here for contact information for such authorities.

UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Service. Your use of the Service following these changes means that you accept the revised Privacy Policy. We recommend that you regularly review the Privacy Policy when you visit the Service. This policy was last updated on August 2018.

Legal Notice

Terms of Use
All content of this Internet site is owned or controlled by Johnson & Johnson Services, Inc. and is protected by worldwide copyright laws. You may download content only for your personal use for non-commercial purposes but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way.

The owners of this site will use reasonable efforts to include up-to-date and accurate information in this Internet site, but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.

This Internet site may provide links or references to other sites but the owners of this site have no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of this Internet site.

The trademarks, service marks, trade names, trade dress and products in this Internet site are protected in the United States and internationally. No use of any of these may be made without the prior, written authorization of the owners of this site, except to identify the products or services of the company.

Any personally identifiable information in electronic communications to this Internet site is governed by this site's Privacy Policy . The owners of this site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

The sender of any communications to this Internet site or otherwise to the owners of this site shall be responsible for the content and information contained therein, including its truthfulness and accuracy.

Caution Regarding Forward-Looking Statements

This Internet site contains "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The user is cautioned not to rely on these forward-looking statements. These statements, at the time they were made, were based on then-current expectations of future events.

If underlying assumptions prove or have proven to be inaccurate, or if known or unknown risks or uncertainties materialize or have materialized, actual results could vary or already may have varied materially from the company's expectations and projections contained or reflected in these statements.

These risks and uncertainties include, but are not limited to, economic and financial market factors, such as interest rate and currency exchange rate fluctuations; competition, including technological advances, new products and patents attained by competitors; challenges inherent in product research and development, including uncertainty of clinical success and obtaining regulatory approvals; challenges to patents; the impact of patent expirations; significant adverse litigation or government action, including related to product liability claims; the ability of the company to successfully execute strategic plans including restructuring plans; the impact of business combinations and divestitures and the possibility that the expected benefits and opportunities of an acquisition are not realized in the anticipated time frame or at all; changes to applicable laws and regulations including tax laws and global health care reforms; trends toward health care cost containment; changes in behavior and spending patterns or financial distress of purchasers of health care products and services; financial instability of international economies and legal systems and sovereign risk; manufacturing difficulties or delays, internally or within the supply chain; increased scrutiny of the health care industry by government agencies; product efficacy or safety concerns resulting in product recalls or regulatory action; and the potential failure to meet obligations in compliance agreements with government bodies.

A further list and description of these risks, uncertainties and other factors can be found in the company's most recently filed Annual Report on Form 10-K and Quarterly Report on Form 10-Q, including in the sections captioned "Risk Factors" and “Cautionary Note Regarding Forward-Looking Statements,” and in the company’s subsequent filings with the Securities and Exchange Commission. Copies of these filings are available online at www.sec.gov , on this Internet site ( www.jnj.com ) under “Investors—SEC Filings”, or on request from the company.

The company assumes no obligation to update any forward-looking statement as a result of new information or future events or developments.

Cookie Policy

Cookie Policy
This Cookie Policy is designed to tell you about our practices regarding the collection of information through cookies and other tracking technologies (like gifs, web beacons, etc.). The functionalities for which we use these technologies may include the following:

  • Assisting you in navigation,
  • Assisting in registering for our events, login and your ability to provide feedback,
  • Analyzing the use of our products, services or applications,
  • Assisting with our promotional and marketing efforts (including behavioral advertising),
  • Offering content of third parties (such as social media content).

Below is a detailed list of the cookies we use, with a description of its purpose(s), expiry and information on refusing the cookies in “How to Block.”

Except where allowed by applicable law, we place cookies after having received your consent.

Links to Other Websites
This site may contain links or references to other websites. Please be aware that we do not control the cookies / tracking technologies of other websites and this Cookie Policy does not apply to those websites.

How to Contact Us
If you have any questions, comments, or concerns about this Cookie Policy or the information practices of this site, please use the contact information included in our Privacy Policy .

Changes to This Cookie Policy
If this Cookie Policy changes, the revised policy will be posted on this site. This Cookie Policy was last updated May 2018.

Cookies/tracking technologies served by service providers and other companies (third party cookies)

Provide List of
Cookies Used
Type of Cookie Source Purpose Expiry How to Block
_ga, _gat, _gid Analytics cookies and technologies Google
Analytics
 These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, of visitors to the site, come to the site from and the pages they visited. Some of the cookies set for this purpose are automatically removed from your device once you close your browser. Others may last for a period of up to 24 months from your last visit to our site. You can opt out of tracking by Google Analytics by visiting: http://tools.google.com/dlpage/gaoptout?hl=en-GB
This site uses cookies as described in our Cookie Policy . Please click the "Accept" button or continue to use our site if you agree to our use of cookies.
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